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Frequently asked questions
16 questions
Shipping & Delivery
How long is the delivery time?
What is the shipping cost?
Will I be able to track my order?
What if my package gets lost or damaged?
Do you ship to parcel lockers?
How do i track my order?
I didn’t pick up my parcel and it’s being returned — what happens now?
Do you offer reshipping?
My order is stuck in transit. What should I do?
When will i receive my order?
Items missing from order
Payment
What are the payment options?
How can i pay with crypto?
I’ve paid but haven’t received a confirmation — what should I do?
Why is my bank transfer payment not confirmed yet?
Other questions
Can I get a discount as a repeat customer?
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